Return policy

When sending back a toshi product you first have to contact us to get a return dispatch note. It is your responsibility that the produts arrives in an undamaged condition. Make sure that all the products are well packed.

You cover all return shipping costs except there is a mistake by us. It is our ambition that all our customers are completely satisfied with the products they order from us.

Please send it to:
toshi berlin
Tobias Schirmer
Schivelbeiner Str. 40
10439 Berlin (Germany)

When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense.

Right of Cancellation

You have the right to cancel this contract within 14 days without stating any reasons. The period for cancellation is 14 days beginning with the day in which you or a third party named by you, who is not the carrier, takes or took the last goods into possession. However, this period does not begin before the sales contract has become legally binding as a result of your acceptance of the purchased object.

To exercise your right of cancellation, you must inform us (toshi berlin (Owner: Tobias Schirmer), Adress: Schivelbeiner Str. 40 in 10439 Berlin (Germany), Mail: through an explicit declaration (e.g. by a letter sent by post, fax or email) of your decision to cancel this contract. A model cancellation is not required.

It is sufficient for the cancellation period that you send the notification on the exercise of the right of cancellation prior to the expiration of the cancellation period.

Consequences of the Cancellation

If you cancel this contract, we must return all payments we have received from you, exclunding delivery costs, without delay and by no later than fourteen days from the date on which your notice of the cancellation of this contract was received by us. If nothing different has been expressly agreed, the repayment takes place in the same process as the original transaction; we will not charge you a fee for the repayment. We can refuse the repayment until we have received back the goods or until you have provided proof that you have sent the goods back, according to which is earliest.

You must return or handover the goods without delay and in each case by no later than within fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods prior to the expiration of the period of fourteen days. We bear the costs of the return despatch of the goods.

You will have to pay for any loss in value of the goods only if this loss of value results from handling other than what is necessary to examine the quality, characteristics and functionality of the goods is ascribed to you.

Exclusion or Premature Expiration of the Right of Cancellation

There is no right of cancellation for contracts

  • for the supply of goods which have not been prefabricated and for the manufacture of which an individual choice or decision by the consumer are significant or are clearly tailored to the personal requirements of the consumer
  • for the supply of consumables (light sources, batteries etc.)

- End of return policy -